Delivery Information
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Online Shop Customer Service

Please see below for details on delivery and returns. For any other enquiries please contact our Customer Service Team via webmaster@brompton.co.uk

We only ship to the following locations: UK, the Republic of Ireland, Belgium, The Netherlands and Luxembourg. For all other territories, please contact your local dealer or distributor.

Orders for the mainland UK will be processed within 3 working days, then shipped by Royal Mail. Orders for the Republic of Ireland and Benelux will follow the same logic but will take longer to arrive.

Our orders are dispatched using Royal Mail. By entering your email or phone number as part of the checkout process we will add these to the tracking information supplied by Royal Mail.

Orders over £20 are shipped using a tracked service. Orders under £20 are sent via 2nd Class post.

Orders are delivered free of charge to the UK & N. Ireland. For orders to the Republic of Ireland and Benelux shipping costs will be £9.

 

Please note that we are closed over the weekends and on Bank Holidays.

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RETURNS

Brompton is committed to quality; if our products have failed you in any way, please return them and we will either exchange them or give you your money back. If the product is faulty or has arrived damaged, we will reimburse the cost of return postage. Unwanted items may be returned within 14 days at your cost.

How to return an item

To return an item, please do the following:

  1. Include a copy of your invoice or order confirmation – this can be accessed via My Orders in your My Brompton Account.
  2. Post it back to us at the address below.
  3. If you are returning an unwanted item we recommend that you send the parcel using a delivery service that insures you for the value of the goods, as responsibility for the goods remains with you until we are in receipt of them.
  4. All returned items must be sent back in their original packaging and with the hang tags (if applicable) still attached.
  5. We will notify you via email of your refund, should you be eligible, once we have received and processed the returned item.

Please return to this address:

Ecommerce Returns Department
Brompton Bicycle Ltd
Unit 1
Ockham Drive
Greenford
Middlesex UB6 0FD
 
Can I contact someone about a return?

Absolutely, email us at webmaster@brompton.co.uk

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